Consumer Control Over New Media
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According to BIGresearch’s latest Simultaneous Media Usage Study of over 15,000 consumers, marketers in 2007 are faced with the new reality of a consumer controlled communication model, with the advent of the Time Magazine selection of “you” as the Person of the Year in 2006, and “the consumer” having been selected as the Agency of the Year by Ad Age. With media multitasking growing as consumers have less time and more media options. The intermittent usage of media which occurs during simultaneous consumption creates a serious problem for marketers who rely on exposure to media models since the anticipated exposure is being shared with many other media options and may never occur.
The consumers in the survey don’t seem to be on the same page as advertising expenditures. When asked which media most influence their purchase decision for various product categories, consumers’ choices are rarely in line with advertisers expenditures.
New media options such as online search, blogging, email, texting, video, streaming and social networks such as MySpace and Youtube have expanded the Word of Mouth universe and made traditional advertising less relevant for many. The report finds that 94.2% of consumers regularly or occasionally give advice about products and services they purchased, and 90.8% regularly or occasionally seek advice about products and services before making a purchase.
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