Messaging Behaviors, Preferences, and Personas
Posted on November 13, 2008 – 12:45 pm8% of those who are over the age of 65 use SMS, and 4% subscribe to social networks. Another surprising data point is that 42% of teens prefer to communicate via SMS, yet 62% prefer to receive promotions via email vs. only 1% via SMS. The new study by ExactTarget confirms that there are marked differences between age groups not only in the usage of media, but also their acceptance of and attitudes towards each type and using multiple forms of media concurrently. And, consumer profiles and habits are changing… sometimes dramatically. A majority of people prefer to communicate with friends and family via the phone rather than email. This preference is positively correlated with age.
Highlights of six personas and how they interact with different media include:
Wired Consumers tend to be young males, between the ages of 18 and 34 years old, without kids. They are employed full-time or self employed, have a good income-an annual household income of at least $35K-and have at least a college education. 20% of Wired Users subscribed for marketing communications via SMS (more so than any other group) but want to receive texts only for urgent customer service issues, like financial alerts or travel updates. Consumers in this group are exposed to more media throughout the day than any other group, primarily though computers. These consumers spend an average of 8 hours a day on their computers accessing the internet, email, and using some sort of computer software, including games. By comparison, exposure to television and radio is relatively low, but not nominal, at nearly 3 hours of television a day. In addition to computer and television time, these consumers are on the phone an average of one hour per day. More than two-thirds of phone time is on a landline phone.
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